Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic
  growth.
• Timely reverting to Customer queries on emails / calls /social Media etc.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Keep accurate records and document customer service actions , and discussions
• Analyze statistics and compile accurate reports.
• Keep ahead of industry's developments and apply best practices to areas of
  improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Job Context

• Proven working experience as a Customer Service Executive
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English(Spoken & Written)
• Working knowledge of customer service software, databases and tools
• Awareness of industrys latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

Educational Requirements

Graduate any strem 

Experience Requirements

0 - 2 Years

Additional Requirements

Customer Success, Service & Operations

Job Location

Thane, India

Employment Status

Full-Time

Salary

10000 - 15000

Vacancy

1

Position

Customer Care Executive

Company Name

AimVision Scientific Pvt. Ltd.

Deadline

02/28/2023