Customer Care Executive

Customer Care Executive

Job Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic
    growth.
  • Timely reverting to Customer queries on emails / calls /social Media etc.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Keep accurate records and document customer service actions , and discussions
  • Analyze statistics and compile accurate reports.
  • Keep ahead of industry's developments and apply best practices to areas of
    improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Job Context

  • Proven working experience as a Customer Service Executive
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English(Spoken & Written)
  • Working knowledge of customer service software, databases and tools
  • Awareness of industrys latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills

Educational Requirements

Graduate any strem 

Experience Requirements

0 - 2 Years

Additional Requirements

Customer Success, Service & Operations

Job Location

Thane, India

Employment Status

Full-Time

Salary

10000 - 15000

Vacancy

1

Position

Customer Care Executive

Company Name

AimVision Scientific Pvt. Ltd.

Deadline

02/28/2023

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